Greater Charlotte Apartment Association

National Apartment Association Education Institute (NAAEI) courses allow you to earn a professional designation in your field. These valuable courses increase your knowledge, certify your credentials, and provide you with the education to move your career forward.

For Individual Course Details, click on any designation listed below:

NALP - Nat’l Apartment Leasing Professional
CAM - Certified Apartment Manager
CAPS - Certified Apartment Portfolio Supervisor
CAMT - Certificate for Apartment Maintenance Technicians
CAS - Certified Apartment Supplier

Listed below are the NAAEI Courses offered by GCAA.

For further information, please contact JoAnna Dougan at 704-334-9511 x22 or joanna@greatercaa.org.

The NALP (National Apartment Leasing Professional) curriculum is focused on the needs of the property leasing consultant and the contribution this professional makes to the successful property. In class, you will gain a new understanding of the many roles you serve to support the management function at your property. At the same time, you will have a new opportunity to share your experiences with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level.

Your enrollment will enhance and advance your own career by demonstrating your commitment to education and higher standards of excellence. All this at the same time you build partnerships and network on group activities and assignments. The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring their experience.

 CURRICULUM

• Keys to Success - job responsibilities, goal setting, teamwork, market & product knowledge, time management
• Leasing and the Internet - traffic tracking, collateral materials, leasing tools, maximizing online advertising, promoting your web address, phone prospects & the internet
• Leasing Demonstrations & Resolving Objections - demonstrating skills, conducting the tour, safety, fair housing, resolving objections, closing techniques
• Legal Aspects - fair housing laws, complaint filing, discrimination, pro- hibited practices, protected classes, testers, fair housing resources, ADA
• Rental Policies and Procedures - policies, application verification, processing checklist, lease preparation & signing, law of contracts, move in process, resident relations
• Telephone Presentations - effective phone skills, active listening, etiquette, objectives, initial leasing questions, taking service requests, identifying needs, handling irate callers
• The Leasing Interview & Qualifying Residents - importance of first impressions, curb appeal, understanding reasons for moving, taking the lead, the leasing notebook, greeting prospects, the leasing interview

Don’t wait another minute! Take this valuable step towards your future today. We guarantee you’ll see your role in this industry in a whole new way and feel more certain about your personal contribution than ever before!

Next Course: Spring, 2011
WHEN: Wednesdays from March 2 - 30, 2011; 9:00 am - 5:00 pm
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
Cost: $369 Entire Course (GCAA Members)
$449 Entire Course (non-members)
This course will only be offered ONCE annually.
Click here for a printable registration form.

Increase your effectiveness by enhancing your knowledge of the multifamily industry and the career you have chosen. The CAM (Certified Apartment Manager) curriculum is designed to maximize the experience of the on-site professional and clear the path for growth and recognition. In class, you will gain a new understanding of the challenges you frequently face. At the same time, you will have a new opportunity to share your experiences as a multifamily industry professional with other dedicated peers, establishing valuable contacts for the future and increasing your own experience level. This course is ideal for leasing professionals, assistant managers preparing for a promotion, new on-site managers or managers who want a comprehensive refresher course.

CIRRICULUM

• Fair Housing - laws, case studies, protected classes, ADA, advertising & fair housing, complaint process, management practices, compliance, resident screening, government housing, and more
• Marketing - marketing plans, tools, research, advertising, do’s and don’ts, fair housing considerations, strategies, public relations, personal selling, community image, plan implementation, measuring success, and more
• Risk Management - risks, hazards, crime prevention, resident education, safety, OSHA, lockout/tagout program, bloodborne pathogens, exposure control, recordkeeping, emergency plans, minimizing risk, insurance, and more
• Financial Management - investment objectives, measuring performance, forms of ownership, loan terminology, adding value to investment, rent collection, controlling expenses, mathematics review, financial statements, budget preparation, extrapolation and annualization, property valuation, and more
• Management of Residential Issues - customer service, service requests, occupancy management, safety and security via crime prevention, emergency management, resident relations, releasing resident information, rules of entry, and more
• Human Resource Management - employment law including FCRA, ADEA, ADA, FLSA, OSHA, ERISA, IRCA, NLRA, WARN, FMLA, COBRA, HIPAA & others, employment practices, job descriptions, interviewing, evaluating, payroll, training/supervision, professional development, employee management, termination, unemployment compensation, and more
• Legal Responsibilities and Government Relations - elements of a contract, managers as employers, working with contractors, vendors, and service agents, occupancy management as it relates to the lease agreement, evictions, property maintenance and resident security, right of entry and privacy, handling disputes, and more
• Property Maintenance for Managers - building a team approach, hiring maintenance technicians, using contractors, the bidding process, contracts, interior/exterior maintenance, inspections, managing inventory, preventive maintenance, monitoring progress, retrofitting and conservation, maintenance/resident safety, OSHA, EPA, emergencies, safety inspections, and more

NEXT COURSE
October, 2010: October 13 - December 15, 2010 (Wednesdays Only)
WHEN: Wednesdays, 9 am - 5 pm on the days noted above
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
Cost: $839* Entire Course (GCAA Members)
$1009 Entire Course (non-members)
Click here for a printable registration form.
Click here for a CAM flyer to print or save.

*GCAA Members may take advantage of the Easy Pay Installment Plan, which breaks your tuition for CAM into 3 or 4 payments. Please phone JoAnna Dougan at 704-334-9511 x22 for additional details. 

The Certified Apartment Portfolio Supervisor (CAPS®) curriculum was developed by the National Apartment Association to provide basic skills training for multi-site supervisors, or managers aspiring to multi-site supervision. The programs are designed to provide the foundation of sound supervisory management and are focused on the needs of the multi-property supervisor who may report to one or more owners or has properties in multiple states

• Legal Responsibilities & Risk Management
• Financial Management
• Property Performance Management
• Property Evaluation & Due Diligence
• Effective Leadership

NEXT COURSE - Begins February, 2011
WHEN: 9 am - 5 pm on the following FRIDAYS only: 2/18, 3/18, 3/15, 4/20, 5/20, and 6/17
WHERE: GCAA Education Center, 2101 Rexford Rd., Ste. 330E
COST: $989 Entire Course (GCAA Members)
$1189 Entire Course (non-members)
Click here for a printable registration form. 

 
This course is designed as an introduction for new maintenance professionals, or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program and pave a career path towards success. The entire CAMT course was revised in 2009, and in June, 2010 CAMT was approved by ANSI (American National Standards Institute) as an accredited certificate program. The NAA Education Institute is one of only seven organizations to have their programs accredited by ANSI, including the U.S. Food and Drug Administration (FDA) and the U.S. Army Combat Readiness/Safety Center. 

Take this course if you are motivated to not only earn your CAMT designation, but also want to increase your technical, business, and personal development skills while immediately improving on-the-job performance. When you successfully complete the course and meet the designation requirements, you’ll earn the nationally recognized CAMT Designation!

CAMT Training has both classroom and online components. It includes a total of seven courses: the five technical courses consist of hands-on classroom training followed by online practice scenarios; the two non-technical courses consist of online learning followed by online practice scenarios.

• Electrical Maintenance & Repair
• Appliances Maintenance & Repair
• Plumbing Maintenance & Repair
• Interior & Exterior Maintenance & Repair
• HVAC Maintenance & Repair

NON-TECHNICAL COURSES

• Inside the Apartment Business
• People, Projects & Profits

All courses include post-training resources to reinforce what you learn in class.

NEXT COURSE - Spring, 2011

WHEN: Tuesday and Thursday mornings from March 8 - April 28th, 2011; 8:30 am - 12:30 pm
WHERE: TBA
COST: $839 (GCAA Members)
$1010 (Non-Members)

Click here for a printable registration form.

  
Suppliers are important liaisons to the multifamily housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as for veterans of the industry!

Required Subjects Include:

• Management for Residential Issues
• Financial Management
• Risk Management 

Plus any ONE of the following electives:

• Marketing
• Human Resources Management
• Property Maintenance for Managers
• Fair Housing
• Legal Responsibilities & Government Relations

When: Courses are offered in conjuction with the CAM sessions. (see schedule above) Contact the GCAA at 704-334-9511 x22 for a specific schedule based on your selected elective. Classes will be held on Wednesdays from 9am - 5pm each day.
Location: GCAA Education Center, 2101 Rexford Road Suite 330-E
Cost: $459 for the entire course (GCAA members)

Click here for a printable registration form.

REQUIREMENTS

There are specific requirements for each designation that must be met in order to obtain the designation. You can take a course prior to meeting the experience requirement. Once you’ve met all the requirements, you will obtain your designation. Certain time limits apply and additional extension fees can be paid, if more time is needed.

NALP: Candidacy requirements include completion of the NALP Curriculum, successful passing of final exam (score 70 or above), successful passing of oral presentation and six months of apartment industry experience.

CAM: Candidacy requirements include completion of the CAM Curriculum, successful passing of final exam (score 70 or above), successful passing of the Community Analysis, and one year of apartment industry experience.

CAPS: Candidacy requirements include completion of the CAPS Curriculum, successful passing of final exam (score 70 or above), must complete and earn 500 points from the CAPS Designation Application, and two years of multi-property management experience (CAM, ARM or RAM designates may use their designations in good standing along with two additional years of management experience to fulfill the CAPS experience requirement).

CAMT: Candidacy requirements include completion of the CAMT Curriculum, successful passing of final exam (score 70 or above), and one year of apartment industry experience.

CAS: Candidacy requirements include completion of the CAS Curriculum, successful passing of final exam (score 70 or above), and 1 year of apartment industry experience